Customer Success Architect

VoCoVo specialises in innovative communication solutions tailored for businesses particularly within the retail sector. Our flagship products are designed to create a connected store experience facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250000 users across more than 10000 locations in 21 countries and recognition as one of the top 100 best smalltomedium size businesses to work for join us on our journey!

Role Overview

We are seeking an experienced Customer Success Architect to join our architecture team with a corefocus on delivering all aspects of customer centric technology architectures to support excellent customer implementations of our solutions. You will act as a trusted advisor and problem solver to critical customers and provide a crucial bridge into the wider business stakeholders.

Please note to apply for this position you must be based in the UKand have the legal right to work in the UK. This position is predominantly remote but will require team meetups approximately once every two weeks.

Requirements for Customer Success Architect

• 6 years of experience in designing building and scaling cloudbased and onpremise solutions ideallywith an emphasis on IoT technologies.
• A deep understanding of the requirements for both cloudbased and onpremises infrastructure including advanced networking and security.
• Excellent communication andinterpersonal skills.
• Experience of collaborating with customers to understand their needstailoring architectural solutions and bridging customer technology requirements with technicalteams.
• Appreciation and knowledge of security and compliance frameworks (NIST IoT SF GDPR).

Responsibilities as Customer Success Architect

• Act as a respected contact within VoCoVo and for our customers on all aspects of the role.
• Spearhead the design build and integration of complex solutions into customer estates.
• Running customer architectural discovery sessions and creatingdetailed and tailored solutions proposals which incorporate the needs and requirements of the customer.
• Act as a bridge between technical customer requirements and our tech team to ensure seamless integration and implementation.
• Maintain and drive the technology feedback loop between customers and all relevant departments.
• Build strong relationships with customers and support them with strategic visions incorporating VoCoVo solutions.

Benefits

25 Days Holiday Bank Holidays (increases with years of service)

Option to Buy or Sell 5 days holiday each year

Sick Pay 8 weeks full pay 4 weeks half pay

Life Assurance (4 times basic pay)

Private Medical Insurance

Employee Assistance Programmes (EAP)

Cycle2Work Scheme

Electric Car Green Salary Sacrifice Scheme

Enhanced Maternity & Paternity Package

Child Care Scheme

Training & Development

Company Organised Events

Pension (Royal London Group) 5% Employer Contribution Matched

Apple MacBook Wireless Magic Mouse and Keyboard Monitor and Headphones

Company Values

Embracing VoCoVos VOICE Values is important to us shaping our collaborative and innovative culture.

VALUED
Our Colleagues Customers and Stakeholders are valued; treated with respect empathy
and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVos happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level every interaction with us is frictionless and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit apply now!