Position: IT Service Administrator
Location: Limassol Cyprus
Work Model: Onsite
Employment type: Fulltime
Main Responsibilities
- Set up and support workplaces both local and remote
- Assist with new office setups and repairs
- Create user accounts and configure machines
- Resolve incidents per OLA; escalate as needed
- Provide enduser support prioritizing VIPs (onsite or remote)
- Clear incident and SR backlogs; perform root cause analysis
- Collaborate with vendors and service providers
- Install and maintain hardware/software on user PCs
- Ensure hardware functionality and replace faulty parts
- Troubleshoot system and application software across OS (Windows 10 11 Chrome OS MacOS)
- Perform necessary hardware and software upgrades
- Update hardware inventory in CMDB
- Support video conferencing (Zoom Google Meet)
- Provide network and VoIP support
- Prepare and maintain Citrix Workplaces
- Maintain technical documentation and SOPs
- Write user manuals for internal staff
- Manage the physical access system
- Participate in various IT projects
Requirements
- Degree in Information Technology Computer Engineering or related field
- Minimum 3 years of experience in IT Specialist IT Support or similar role
- Excellent command of English; additional languages considered a plus
- Proficient in PC/laptop components with experience in assembly
- Strong administrator skills in Windows OS
- Experience with installation and maintenance of SCS
- Ability to coordinate with hardware vendors and service providers
- Excellent interpersonal and communication skills
- Effective team player with problemsolving abilities
- Customercentric approach to process creation
- Analytical mindset with the ability to anticipate obstacles
- Comprehensive understanding of IT infrastructure and support processes
- Expertise in Apple Mac and iOS systems
- Keen interest and understanding of current and emerging technologies
- Experience with Citrix services and TCP/IP protocols
- Familiarity with SQL queries for databases
- Basic knowledge of ITSM/ITIL; Atlassian products familiarity is advantageous
- Ability to work well under pressure and handle stress
- Basic understanding of GSuite
- Working schedule: Monday to Friday 09 AM 06 PM.
Benefits
- 24 working days of annual leave
- Comprehensive Global Medical Insurance Plan with coverage for the employee and their immediate family from day one
- Udemy Business unlimited membership
- Company discount card with access to various goods and services
- Corporate events and teambuilding activities
- Professional and personal development opportunities in a fastgrowing environment