Innovative IT consultancy based in London but with a global presence which Includes Spain Costa Rica and Antigua. We are leading advisors in their industry by creating lasting value for their clients.
Tasks
- Provide troubleshooting on wide range of incidents ranging from web services platforms infrastructure network security telecoms and applications.
- Provide technical guidance and assistance to Incidents Coordinators team.
- Work closely with or escalate to specialized teams including Network Administrators Security DevOps etc.
- Create and maintain SOPs (Standard Operation Procedures).
- Identify potential systems problems and escalate to internal or external teams for resolution.
- Continuously develop and improve on technical aptitude service knowledge.
- Automate standards operations procedures when possible.
- Participate in special projects as required.
Requirements
- Exceptional troubleshooting skills in: Linux/Unix shell bash scripting.
- Strong understanding of networking including TCP/IP routing LAN and WAN.
- Knowledge in monitoring systems Icinga Nagios or similar.
- Highly motivated with a keen sense of ownership autonomous detailoriented highly organized and quick to adapt to changes.
- Is an agile learner.
- Computer Science degree technical certificate or similar training/certification.
- 3 years similar experience.
- Excellent English communication skills both verbal and written.
- Ability to work on a rotational shift basis on weekends and outside of typical business hours.
If you are looking to be part of a dynamic and exciting company please dont hesitate in applying for this role which will be a one interview hiring process.