Medical VA Patient LiaisonMedical Biller

This is a remote position.

Job Title: Medical VA (Patient Liaison/Medical Biller)

Location: Remote

About Us: Virtual Rockstar is a leading provider of virtual support services dedicated to helping healthcare professionals streamline their administrative tasks and improve patient care. We are currently seeking a detailoriented and highly organized Medical Virtual Assistant to join our team.

Responsibilities:

Administrative Support:

• Use HelloNote (EMR) and HighLevel VMM for phone scheduling and client management.
  
• Create and manage patient charts upload documents and verify insurance information.
  
• Reconcile billing and Explanation of Benefits (EOB) documents handle faxing and monitor charts to ensure plans of care are returned.
  

Appointment Management:

• Confirm patient appointments and manage the appointment calendar.
  
• Handle patient inquiries via phone and email.
  
• Maintain and update patient records.
  
• Manage referrals from other healthcare providers and send personalized communications.
  

Insurance and Billing:

• Verify patient insurance coverage and obtain preauthorizations for procedures.
  
• Update patient files with insurance information and liaise with insurance providers to clarify coverage details.
  
• Track the status of pending insurance claims and assist patients with insurancerelated queries.
  
• Generate and send invoices follow up on unpaid claims post payments to patient accounts and resolve billing discrepancies.
  
• Review and appeal denied claims ensure compliance with coding and billing regulations and generate billing reports for management.
  

Additional Tasks:

• Social media management experience is a plus.
  
• Data entry and generating basic reports.
  
• Answer calls and assist patients virtually.
  

Qualifications:

• Proven experience as a Medical Virtual Assistant or similar role in a healthcare setting.
  
• Proficiency in using HelloNote (EMR) and HighLevel VMM.
  
• Strong understanding of medical billing insurance verification and reconciliation processes.
  
• Excellent communication and organizational skills.
  
• Ability to manage multiple tasks and prioritize effectively.
  
• High level of attention to detail and accuracy.
  
• Experience with social media management is a plus.
  

Benefits:

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.
  

If you are a dedicated professional with a passion for providing excellent virtual support to healthcare providers we would love to hear from you!