Customer Advocate AMER

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

One part brand and one part problem-solving champion, Customer Advocates are passionate about helping customers. Customer Advocates are here to assist and support Atlassian customers by providing an incredible customer experience. Our team of CAs is equipped with the necessary skills with inquiries related to billing, payments, account and subscription management, account access, and simple to complex product plans and pricing questions. We aim to ensure that we can resolve our customers' sales-related issues.

If you have experience empathizing with customers, finding solutions to their problems, getting to the bottom of issues, and working collaboratively with others (Play(ing), as a Team), then the Customer Advocate team is the perfect fit for you!

Responsibilities

You'll get to:

• Provide customer service for billing, troubleshooting, and account management by email, chat, or phone.
• Serve exceptional customer service to ensure high satisfaction.
• Improve support experience for other advocates and customers by using feedback to enhance internal proce sses, and autom ation.
• Work with remote teams and other departments for a smooth customer experience.
• Embody our value of "Don't #@!% the customer".
• Acquire knowledge of new systems, products, and processes.
• Use Atlassian products to gain valuable skills th at can be used across the company.
• It is important to note that there is a minimum 1.5 years in role required before exploring other opportunities at Atlassian.
  
  

On your first day, you will need to come prepared and meet the following:

• Our team has a wealth of experience in delivering top-notch customer service across multiple communication channels by email, phone, or chat - we have our customers covered.
• We excel in customer service. We are accomplished in positive language to communicate technical issues in non-technical terms to ensure every interaction is constructive.
• We understand things can get hectic, that's why our team is equipped with the skills necessary to adapt to changes in schedules and demands.
• At our core, we believe that maintaining positivity is crucial for excellent customer service. We prioritize urgency and ensure careful execution in all support responsibilities.
• We provide product and service information, answer questions, and resolve issues.
  
  

Qualifications

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.