Inside Sales and Customer Care Manager
Direct Hire
Rome GA
- Communicates and coordinates with internal teams to address customer issues needs and opportunities in a timely manner. Escalates serious concerns as needed owning the situation from start to finish.
- Delivers budget and stretches sales targets for assigned house accounts as introduced at the start of each new fiscal year.
- Designs and deploys training and onboarding programs for new hires.
- Responsible for processes related to customer care including but not limited to order entry order acknowledgements change orders expediting linedowns requests for information RMA initiation escalation of issues and metrics.
- Creates reports shared with the Global Vice President Sales & Marketing and Leadership Team.
- Supports HubSpot CRM working with internal sponsors.
- Plays a key role in optimizing workflows and connections to order fulfillment processes in cooperation with internal stakeholders.
- Ensures OEM customer ordering requirements are satisfied including the use of portals.
- Responsible for deploying customer satisfaction and loyalty surveys communicating results to stakeholders and plant personnel maintaining metrics and implementing corrective actions.
- Organizes activities for team building; conducts performance reviews with a focus on career development.
- Serves as a member of the OEM Sales Leadership Team for dialog and continuous improvements
Requirements
- Excellent communications ability verbal and written interacting with customers internal stakeholders and the customer service team.
- Excellent organizational and time management skills
- Commitment energy and enthusiasm for role are musthaves with the requirement to be proactive whether communicating unwelcome news or good with a focus on timely resolution.
- Ability to lead motivate and support a team with coaching skills that support positive development.
Preferred Experience:
- Life cycle in a distribution environment.
- SAP ERP CRM.
Excellent communications ability, verbal and written, interacting with customers, internal stakeholders, and the customer service team. Excellent organizational and time management skills Commitment, energy, and enthusiasm for role are must-haves, with the requirement to be proactive whether communicating unwelcome news or good with a focus on timely resolution. Ability to lead, motivate and support a team, with coaching skills that support positive development. Preferred Experience: Life cycle in a distribution environment. SAP, ERP, CRM.