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You will be updated with latest job alerts via emailDesignation: Engineer Networking
Role: L1 Engineer
Location: Chennai (Ambit IT Park)
Shifts: Flexible to work in Night Shifts
Job Responsibility:
Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues.
Troubleshoot Product Codes and Configuration issues
Ensure consistent customer satisfaction
Document all communication with customers in the CRM
Interface with international customers (via Phone Support)
Timely handoff (escalation) of cases that require technical or political to L2 TAC
Remote Work :
No
Full Time