IT Training and Technical Writing Specialist

Roles and Responsibilities:

Apply a structured training development and execution methodology and lead IT project training/learningrelated activities with our business units leveraging this methodology

Collaborate with INDOT IT Communications and Business Units to align on an enterprise IT system training RACI and strategy

Complete training needs assessments across multiple areas

Evaluate and ensure user readiness

Identify analyze and prepare risk mitigation tactics associated to training in collaboration with the project manager(s) / PMO.

Proactively identify and manage anticipated resistance

Create actionable training development and execution deliverables that supports both the IT department and business endusers: (training plans trainthetrainer SOP user guides system interface and architecture and other technical documentation support in collaboration with IT system owners etc.)

Identify key stakeholder talent who play a role in the organizations commitment to sustained training best practices

Define and measure success metrics and monitor success of training that is developed.