KAM

Devise customer partner and channel strategy for food aggregator channels in online a
The role also requires the incumbent to think ahead influence stake holders and drive visibility growth on
platform.
Partner effectively with food aggregators for weekly /monthly growth plan. Ownership of joint business
planning which helps business to delivery revenue growth and share gain
Partner with digital teams (internal & FA) product & marketing team for enhancing the experience on virtual
stores right menu choices menu sequencing insights on activating new occasion to recruit more new users
Own the analytics of the channel which helps to make smarter financial decision on driving mix reducing
discounts/costs & deliver repeats
Work with digital and product team to be the anchor of 2 transformative projects (i) Integrate with other
aggregators for both online and offline collaboration (2) Build insights to deliver on the business priorities for
Hongs Kitchen
Plan and deliver monthly sales and profit plan on aggregator work closely with Ops head and store ops team
Deliver the activity plan with aggregator and deliver the ROI and ROMI on spend. Hold the channel level
profitability as per plan
Work with ops team to manage the rating / reviews / guest concerns and seamless postdelivery experience
Partner internal & aggregator marketing teams to tap into occasions via visibility and
ce / pack/product/promotions architecture to recruit more new users in business
Drive perfect store online dashboard rating / review / ranking and improvement in MO and M2C
Sales Planning
Plan and lock the monthly / quarterly forecast with marketing / ops and aggregator partners.
Creating a business construct on entire sales planning and influencing stake holders to deliver the plan.
Work with ops team on monthly store level targets so that team owns and deliver the input KPI and is able
to deliver positive outcomes for the business .
Responsible to close monthly & quarterly budget reconciliation payments and keeping track of spends.
Stakeholder Management
Great people management skills are required as incumbent will work with internal and external stake holders
Partnership with aggregators so that you learn insights of business influence internal stake holders Ops/
marketing / finance and IT so that your plans win internal sponsorship .
Great in relationship management so that you work effectively with aggregator partners