Video Content Moderator Italian Speaker

TopTalent Recruitment Agency is working with a leading Outsourcing/BPO company that is looking to recruit an Italianspeaking Video Content Moderator for their office in Porto.

WORK MODE

• On site (Candidate must be residing in Portugal)
  
  

DUTIES AND RESPONSIBILITIES

• Review user reports regarding video content on a streaming platform
• Review sensitive content sometimes involving graphic or disturbing subject matter
• Audit and update content
• Maintain broad knowledge of client products and/or services
• Make wellbalanced decisions and help resolve inquiries with respect to defined policies and procedures especially the data protection policy.
  

REQUIREMENTS

• Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)
• 6 months of experience in relevant field is preferred
• Ability to cover weekly shift rotation including occasional nights and weekends
• Tolerance to sensitive content in videos
• Strong computer skills
• Customer serviceorientation with effective pleasant and professional communication style as well as patience
• Quick learning and adaptability to new processes and concepts
• Tolerance for repetitive work in a fastpaced work environment
• Analytical mindset with strong attention to detail
• Ability to work as a team member as well as independently.
  

BENEFITS

• International community
• Modern office in a city center with open spaces easy to access with public transportation
• Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
• Support from your colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more!
  

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