Title: Data Insight & Reporting Analyst 001272
Visa: USCGC
Location: Philadelphia PA (Hybrid)
Duration: 10 Months C2H
Interview: Phone/Skype
Job description
Senior Data Insight & Reporting Analyst consults with crossfunctional teams to identify data and analytical needs gather the necessary data conduct detailed analyses review actionable insights/findings with leadership to assist in their decisionmaking and facilitate related process/data improvement efforts.
This position is within the Operations Reporting & Analytics team and supports operational improvement initiatives.
Responsibilities:
- Derive insights from data analysis conduct rootcause analysis of operational issues identified by the data and provide recommendations to remediate operational issue
- Transform raw data and analysis into data visualizations and interactive dashboards using dashboard tools
- Drive understanding of our members and their interaction with our call center through indepth analyses of user interaction engagement and transcribed calls
- Answer complex business questions via SQL queries to enable business owners to make critical decisions.
- Investigate to identify problematic trends that may impact member experience and operational metrics negatively
Skills/Qualifications:
- Bachelors Degree (e.g. Statistics Engineering or Economics)
- 5 years of experience in Data Analytics
- Manage transform and analyze data using SQL
- Experience with data visualization tools such as Power BI and Tableau
- Comfortable with ambiguity with the ability to challenge traditional thinking to solve problems
- Ability to translate business language into technical requirements
- Ability to clean wrangle and transform large complex data sources using fitforpurpose data analysis techniques to generate robust insights
- Strong Microsoft Office skills: Excel PowerPoint