French Dutch or German speaking Customer Service Agent - iGaming

Our client one of the fastestgrowing B2B service providers for the iGaming sector in Cyprus is growing its Customer Service team and seeking to hire French Dutch or German speaking Customer Service Agents to join their team in Limassol

Tasks

• Communication with customers through live chat and emails.
• Maintain prompt and empathetic attitude towards customers.
• Acknowledge and resolve customers issues and queries.
• Keeping up to date with products terms offers and functions.
• Report and escalate advanced customer queries to the relevant departments.
• Perform firststep investigations on queries and issues.
• 3 shift based role (MondayFriday).

Morning: 09:00 18:00
Middle: 13:00 22:00
Night: 18:00 03:00 (Soon to become 16:00 01:00)
*One hour break included in the timetable

Requirements

• Previous experience in online customer support is a must
• Proficiency in both written and verbal English with excellent language skills.
• Proficiency in both written and verbal French and/or German and/or Dutch with excellent language skills.
• Strong communication abilities enabling effective interaction and collaboration.
• Solid computer literacy and adept typing skills.
• Ability to perform effectively within a multitasking work environment.

Benefits

• An attractive and competitive remuneration package reflecting your skills and contributions.
• Relocation package from EU (Flights to Cyprus Accomodation for one month with the option of extending the stay on a more permanent basis). Accomodation will be close to office and ideally will be more than one person
• The opportunity to be a part of a dynamic and forwardthinking European company contributing to its ongoing success.
• Clear pathways for professional growth and advancement within the company.
• A vibrant and welcoming team environment where your skills and ideas are valued.
• Engaging weekly team lunches and exciting monthly team events.
• Access to a gym membership promoting a healthy worklife balance.
• Modern and conveniently located offices in prime Limassol offering easy parking and highway access.