Account Support Executive

Job Description

Job objectives:

Support in sales administration for the department by providing support in planning, payments processing, order management, report preparation and data management.

Responsibility

• Maintain a database for all customers & channel partners and develop a holistic view of the customer & channel partner base to ist with identifying sales opportunities across the Consumers within the segment.
• Track and yze the Consumer & channel partner revenue and usage behavior on a monthly basis to ist with sales planning.
• Liaise with relevant support unit to support channel teams in after sales support services, ensuring continued high level of customer satisfaction.
• Conduct regular follow up with sales teams and channel partners for payments to ensure adherence to payment schedules; minimize bad debts and improve collections for the segment.
• Carry out order management activities and process stock requests from channel partners.
• Prepare reports and dashboards for various sales related metrics (Sales performance, commissions, Billing, Partner performance, quality reports).
• Take ownership for attending the trainings as per the plan.
• Take ownership for completing PMS process, employee engagement surveys in time.
• Continuously share the knowledge and understanding of the telecom industry and business trends.
  

Ss

Qualification:

• Bachelors’ degree in Business, Marketing or equivalent
• 0-2 years’ experience in sales and marketing
  

Education

Business Studies / Marketing