Medical Virtual Assistant - Virtual Assistant

This is a remote position.

Virtual Rockstar is seeking a fulltime Medical Virtual Assistant to join our client s Physical Therapy practice in California and become an integral part of their dedicated team. As a fulltime Medical Virtual Assistant you will play a vital role in supporting the practices administrative marketing operational and customer service functions. You will work closely with the team to streamline processes enhance online presence and provide exceptional patient care.

Key Qualities Were Looking For:

• Motivated hungry and interested in making a longterm impact.
  

• Thrives on challenges and welcomes change.
  

• Selfmotivated with the ability to anticipate needs and solve problems independently.
  

• Honest aligned with company mission vision purpose and core values.
  

Responsibilities:

Administrative Tasks:

1. Billing and Invoicing:
   

• Prepare and send invoices to patients follow up on outstanding payments.
  

• Provide information on insurance coverage and payment options.
  

• Handle insurance claims and negotiate contracts for better reimbursement.
  

2. Organization and Management:
   

• Manage Google Drive Google Calendar and owner emails.
  

• Utilize CRM (Keap Pro) to create standard automated procedures and assist in creating/updating company policies and procedures.
  

Marketing and Social Media:

1. Social Media Management:
   

• Create and schedule posts on various platforms engage with followers and monitor trends.
  

• Respond to comments or messages and adapt strategies accordingly.
  

2. Content Creation:
   

• Write blog posts/articles related to physical therapy fitness and health.
  

• Create newsletters email campaigns and marketing materials.
  

Operational Support:

1. CRM Management (Keap Pro):
   

• Design create and build email series campaigns and automations.
  

• Track and report client engagement analyze data for target offers and content creation.
  

2. Digital Design:
   

• Create marketing materials for digital and print use.
  

Data Analysis and Reporting:

1. Performance Tracking:
   

• Generate reports on patient visits treatment outcomes and clinic performance.
  

• Analyze data to identify trends and areas for improvement.
  

2. Financial Reporting:
   

• Track expenses and revenue prepare financial summaries.
  

Customer Service:

1. Patient FollowUps:
   

• Send thankyou notes graduation certificates and request 5star reviews posttreatment.
  

Recruitment Assistance:

1. Post job listings screen resumes coordinate interviews and handle initial communications with candidates.
   

Inventory Management:

1. Monitor and order clinic supplies keep track of equipment maintenance schedules.
   

Human Resources:

1. Stay updated on changes to laws and human resource regulations.
   

Research and Development:

1. Stay informed on the latest physical therapy techniques and industry news assist in developing new treatment protocols or programs.
   

Requirements

• Previous experience in a similar role preferably within a healthcare setting.
  

• Proficiency in Prompt EMR Google Suite CRM software (Keap Pro) and digital design tools preferred.
  

• Excellent communication skills and attention to detail.
  

• Ability to multitask prioritize tasks and work independently.
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.