IT Helpdesk Support Specialist Full-time position

As our new IT Helpdesk Support Specialist you will oversee providing exceptional IT support services internally for the whole organisation. The role involves: troubleshooting technical issues documenting processes managing user access and ensuring smooth IT operations.

Tasks

• Providing efficient and effective technical support by resolving issues reported through the ticketing system.
• Coordinating and prioritizing tickets and tasks to meet servicelevel agreements.
• Providing timely followups to endusers regarding the status of their issues until resolution.
• Helping document processes and make sure they are updated.
• Managing user access to internal and external systems.
• Supporting in the onboarding and offboarding tasks including provisioning and deprovisioning accounts and access rights.
• Maintaining accurate records of access permissions.
• Assisting new employees in setting up their IT equipment and access to company accounts and any required systems ensuring a smooth integration into the organization.
• Escalating the problem as required Provide IT equipment and setup.
• Deploying devices to endusers and assisting with basic enterpriselevel management configuration and troubleshooting.
• Being adaptable to handle ad hoc IT tasks as they arise contributing to the overall efficiency of IT operations.

Requirements

What do we expect from you

• Strong technical troubleshooting skills and the ability to work with various operating systems and software.
• Proficiency in supporting office productivity applications (Office 365 slack).
• Knowledge of ITIL principles and best practices is a plus.
• A demonstrated willingness to learn and apply new technology.
• Ability to identify and proactively resolve or escalate issues.
• Excellent communication and customer service skills.

Your profile

• Successfully completed technical apprenticeship or studies in related fields (e.g. IT specialist in application development bachelor in computer science or any engineering discipline or comparable education/experience).
• 2 years of experience in similar roles.
• A communicative and collaborative approach that supports your accountable and serviceoriented work style.
• Full proficiency in English and German is a big plus.
• Intercultural awareness initiative and proactive resultoriented behaviour.

Benefits

Who we are and what we offer:

At BABLE we strive to simplify innovation. We connect cities and companies to drive the Smart City movement through our open online platform and advising. We are a young motivated and multicultural team working in a highly innovative and dynamic field. Fields of colleagues include energy managers environmental governance transport engineering design thinking public health web and software development; as well as:

• Dive into a dynamic global ecosystem at the forefront of Smart Cities innovation collaborating with over 50 talents from 20 nationalities all in an Englishspeaking environment full of creativity.
• Elevate your potential with us through training and handson coaching designed to shape your personal and professional evolution in the Smart Cities landscape.
• Be part of the change where your work directly contributes to shaping sustainable intelligent communities for a brighter connected future.
• Flex your worklife balance with adaptable hours and remote work options ensuring you stay inspired and motivated all the time.
• Permanent contract enriched by 24 vacation days a year.
• Enjoy a competitive compensation package that not only recognizes your contribution but also equips you with the proper technology including a phone and laptop and all the material needed to keep you on the edge of innovation.
• Immerse yourself from day one with our indepth onboarding experience supported by a mentor system to help you navigate and thrive in our dynamic environment.
• Influence and innovate within a flat organizational structure that values your ideas and autonomy empowering you to shape the future of urban living.

How to apply

Apply via our official website with your CV and a short motivation letter. Tell us about yourself your experience ambitions and expectations. If you have any doubts about whether your profile fits what we are looking for dont hesitate to write to us; sometimes the best candidates are those who break the mould of what is expected!

BABLE Smart Cities is proud to be an equalopportunity workplace. We are committed to equal employment opportunity regardless of race colour religion sex sexual orientation national origin citizenship age marital status disability or gender identity.