IT FIELD TECHNICIAN IQ BAR

CORRECT ADDRESS:
1025 Lenox Park Blvd
Atlanta GA 30319


WALKIN CENTER IT FIELD TECHNICIAN (IQ BAR)

Essential Job Functions:
Provides onsite field support to customers including installation repair and servicing of IT equipment.
Resolves software and hardware issues on Windows MacOS Android and iOS devices.
Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.
Documents all pertinent user information and the nature of problem reported with accuracy.
Records all inventory transactions accurately to maintain service and inventory part accuracy.
Assists in investigating and resolving complex installations and maintenance matters.
Instructs customers in the operation and maintenance of systems and equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up testing.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analysis on system issue trends and solutions.

Basic Qualifications:
High school diploma or G.E.D.
Five or more years of field support experience.
Experience working with corporate hardware software and equipment.
Able to lift 45 pounds.
Able to work in the USA.

Other Qualifications:
Deep understanding of computer hardware and software components.
Experience navigating technical issues with a high level of customer service and empathy.
Excellent verbal and written communication with the ability to tailor communication style to different audiences.
Experience working in a dynamic fastpaced environment.
Shown success in team environments demonstrating shared responsibility and accountability.
Strong analytical and problem solving ability.
Good time management and organizational skills.

Work Environment:
Office environment.
Dress code: Business casual.

Location: USA GA Client Site