INT-2C93160

Functional Overview:

TheSr.Systems Engineercoordinate and facilitate onsite support to any systems related concerns and issues. He/she is responsible of maintaining the systems availability and reliability.

Duties and Responsibilities:

• Acknowledge assigned service requests incidents or queries via Service Desk according to SLA.
• Provide Level 1 2 & 3 Technical support (Physical Configurationand ProjectManagement Support)Respond and own until resolution of hardware or software problems.
• Systems implementations and troubleshooting.
• Document method of procedures for maintenance of hardware and software initiatives.
• Assist OSS to perform duties as assigned.
• Interact with Network Operations Center (NOC) and Service Desk (SD) during Critical Events and Outages.
• Provide Escalation Support to immediate superior.

Minimum Competencies:

• Manage full software and hardware development planning process including the design of specifications diagrams techniques and strategies.
• Plan implement install operate and maintain systems hardware software applications and Information Technology infrastructure.
• Perform functional analysis and cost – benefit studies to determine proper allocation of resources.
• Evaluate customer or product requirements to develop total systems solutions within project timelines and cost constraints.
• Manage large scale systems network and software deployment projects for client companies with full oversight for design development deployment and production.
• Define technical requirements and document plans for project lifecycle deployment including the scheduling of project deliverables budgets and timelines.
• Direct all IT deployments and job scheduling with oversight for vendor and consultant management.
• Plan develop and deploy change management initiatives for technical implementation including productivity software systems technical application and hardware release.

Minimum Qualifications:

• At least34years experienced in handling Systems and Servers.
• Previous working experience with physical servers troubleshooting physical repair.
• Must be an excellent communicator/facilitator; ability to interface with clients at all level
• Knowledge in handling Systems & Servers. Such as: Microsoft Server 2012 and above SQL LINUX.
• Basic Networking and MS Office Skills.

Remote Work :

No