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You will be updated with latest job alerts via emailYears of Experience:2 to 3 years
Work Location: Coimbatore / Chennai
Responsibilities:
Advanced Troubleshooting:
Youll diagnose and solve complex technical problems related to the software platform. This involves analyzing logs replicating issues and leveraging your knowledge of the platforms architecture.
Technical Expertise:
Possessing a strong understanding of the software platform is essential. This includes functionalities integrations and common configurations.
Customer Focus:
Providing exceptional technical support to endusers is key. Youll need excellent communication skills to explain solutions clearly and build rapport.
Collaboration:
Working closely with L1/Business service team to ensure seamless issue escalation and resolution. You might also collaborate with developers to diagnose bugs or provide insights for improvement.
Knowledge Base and Documentation:
Contributing to the knowledge base by documenting solutions troubleshooting steps and workarounds is crucial for future reference and improved support.
Staying Updated:
The tech landscape is constantly evolving. Staying uptodate on the platforms updates new features and relevant technologies is vital for effective troubleshooting.
Qualifications:
Additional Skills:
What do we offer
Full Time