Tender Business Support Manager Global MNC MENA

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Overall Role Purpose

• Lead, manage and develop tender management in MENA ensuring a high success rate in winning and implementing tenders to meet the revenue targets for MNC Customers (Global and Regional), GFPS, CSI customers in MENA. Engage all key stakeholders to ensure a timely and quality driven response.
• Ensure accurate and on time launch of customer contract implementation. Coordinate with countries to make sure that the implementation is done correctly within the defined SLA.
• Lead the day-to-day management of Global and Regional MNC customer programs, business planning and reporting, help develop bespoke regional solutions in conjunction with RCMs and COG.
• Drafting of Standard Operations Procedures (SOPs), Service Level Agreements (SLAs) and customer-related communications, performance monitoring and any other requests that is a part of the after-sales environment.
• Support RCMs with business reviews for MNC Customers to make sure customer loyalty and retention is maintained.

Your Tasks:

Customer:

External Business Roles:

• Ensure that Tender Management meets the response requirements of our customers.
• Participate in Customer Meetings with the Commercial Team in order to obtain a detailed understanding of customer’s requirements and or to provide detailed information about the DHL solution. Recognizing that DHL Commercial Team is the ultimate owner of all RFQ”s.
• Address customers’ questions and requirements throughout the Tender Process and presents clearly and completely DHL solutions designed for the customer

Internal Functional Roles:

• Ensure the tender team meets the support requirements of the internal stakeholders, being RCMs, Global Heads of MNC and GFPS, SPL Managers and National Customers from countries in the region.
• Communicate tender strategy to all internal stakeholders
• Manage the relationships with all internal stakeholders
• Support the Regional Customer Manager by providing a solution relevant to the customers’ transportation and or logistics requirements
• Maintain professional and good relationships with all internal stakeholders
• Ensure achievement of performance and revenue targets across respective sales channels
• Work with Regional and Area Customer Operations Manager

Stakeholder:

Internal:

• Support Global and Regional Customer Managers, Director of Global Financial Services, SPL Managers and National Account Managers in responding to multi-country tenders.
• Leverage customer industry solutions in MENA, based on previous tender responses
• Engage and empower National Sales Managers in MENA countries to understand and apply the regional tender process to their local tenders and requirements.
• Share Best Demonstrated practices & engage with the MNC Global tender teams in the creation of a harmonised approach for Global Tenders