Tekwissen Group is a workforce management provider throughout the USA and many other countries in the world. The below Job Opportunity is for one of the major airlines of the United States and a legacy carrier. One of the worlds oldest airlines in operation which is headquartered in Atlanta Georgia. The airline along with its subsidiaries and regional affiliates including many Connections and operates over 5400 flights daily and serves 325 destinations in 52 countries on six continents. Our client is a founding member of the SkyTeam airline alliance. As of the end of 2022 with 90000 employees having nine hubs with Atlanta being its largest in terms of total passengers and the number of departures. It is ranked second among the worlds largest airlines by the number of passengers carried passenger miles flown and fleet size. It is ranked first by revenue for commercially owned airline companies and 113th on the Fortune 500.
Job Title: Salesforce Administrator
Work location: Hapeville GA 30354
Duration: FullTime
Job type: FullTime
Work type: Hybrid
Job Details:
The Salesforce Administrator will be responsible for the conceptual logical and physical design of Sales Cloud product enhancements including product integrations data transformation and automation.
The Salesforce Administrator will be actively involved in scoping and design sessions with business teams to understand business processes and how to improve them on the Salesforce platform.
This role will actively lead solution design guide testing strategy and ensure quality throughout the product development lifecycle.
This individual should be apprised of the evolving technology stack of the Salesforce platform to create innovative solutions that meets and enhance business process needs.
This position will partner closely with the Global Events Strategy and Operations team to integrate their technology stack with Salesforce and consolidate data to a single source of truth. This position will also work with internal and external stakeholders including Field Sales Sales Development B2B Marketing Sales Communications Sales IT and Alliance Partners to ensure the successful launch of technical solutions that drive revenue growth and elevate our relationships with our agency and corporate customers.
Job Description:
Strategy & Planning
Being well versed in the strategic direction set by the Sales Innovation and the Global Events teams
Collaborate with leaders on development of internal product roadmap to align with overarching Salesforce Platform strategic goals
Development & Delivery
Design lead and facilitate workshops with key stakeholders to obtain feedback and transform insights into visions frameworks and concepts
Develop and deliver innovative solutions including solution concepts to key decision makers which address their issues and needs to drive business value including but not limited to:
Cvent Salesforce App Jifflenow
Own capital and operational project management in coordination with internal and external stakeholders ensuring timeline and deliverables are met including but not limited to: TicketManager IT onboarding & SSO Cvent SSO privacy and data reviews of event management tech stack
Leadership & Training
Act as a consultant reviewing solutions built on and/or integrated with Sales Cloud and recommend improvements
Act as a release manager approving configuration and coded items to be deployed within our Salesforce environment
Promote a spirit of business enablement by training fellow colleagues to utilize Salesforce tools and processes more effectively
Innovation & Professional Development
Continually keep abreast of emerging and bestinclass user experiences and maintain understanding of the capabilities of the Salesforce platform including but not limited to TicketManager
Collaborate with colleagues and endusers to create experimental prototypes and proofs of concept
What you need to succeed (Minimum Qualifications)
1 years related work experience leading largescale CRM technology implementations and projects
Strong knowledge of Salesforce Campaigns and Events as well as product integrations from the Salesforce AppExchange
Experience with analyzing complex datasets across multiple objects and creating a single source of truth throughout workflows
Should be selfmotivated solutionsoriented multitask capable and have demonstrated the ability to work well with others in a fastpaced timesensitive environment
Should have experience successfully coordinating efforts across multiple organizations and teams including strong communication and presentation skills interpersonal relations and project leadership
Must have the desire and demonstrated ability to lead projects and strategy and work within a teamoriented environment
Must possess strong analytical and computer skills sound organizational and planning skills excellent verbal and written communication skills strong interpersonal skills and a proven ability to make sound business decisions
Must be performing satisfactorily in current position
Embraces diverse people thinking and styles
This position is for a hybrid work model and requires 1 day per week sitting with the Global Events team
This position requires 57 overnight business trips per year
Salesforce certification
What will give you a competitive edge (Preferred Qualifications)
Bachelors degree in relevant field
Knowledge of TicketManager Cvent and/or Jifflenow products
Certified Scrum Product Owner certification
Understanding of AWS cloud technology platform and services
Knowledge of Agile development principles
General knowledge of Clients markets and competitive market position
TekWissen Group is an equal opportunity employer supporting workforce diversity.
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