IT Support Engineer

CloudifyOps is a CloudDNA technology firm enabling businesses to maximize profitability become more agile and innovative through our comprehensive portfolio of Cloud transformation DevOps consulting and Managed IT Services. We are driven by passion to deliver extraordinary value for our customers. We assure to deliver reduced TCO greater ITbusiness alignment and higher SLA .

What you will do:

• Experience in working in Internal IT helpdesk teams
  

• End user IT Support for hardware and software management Inventory management User accounts management.
  

• Address user tickets regarding hardware software and networking especially handling escalations and providing the right solution to Enduser.
  

• Networking management such as Routingswitching and Firewall.
  

• Remote Support for Upgrading installing and configuring new hardware and software to meet company objectives and security requirements.
  

• Customize Operating systems to adhere to company standard Images
  

• Record technical issues and solutions in tickets
  

• Direct unresolved issues to the next level of support personnel
  

• Follow up with end users to ensure their systems are functional
  

• Report customer feedback and potential product requests
  

• Help create technical documentation and manuals
  

• Configure and maintain a companys Laptop snetwork s and IT infrastructure including Access Card IssuesAsset Management and admin related tasks.
  

• Track User creation Deletion and updation
  

Good to have:

• Handson experience in Okta Confluence JIRAJumpcloudSophosSprintoJamf and Datapass setting up and user authentication.
  

• Experienced in configuring installing and troubleshooting Wireless VPN and NetworkPrinters
  

• Knowledge on automating routine system admin tasks using batch files.
  

• Understanding of 2FA MFA
  

• User Management and Basic Knowledge on Cloud computing services(AWSAzure).
  

• Microsoft Entra and Intune.
  

Requirements

Must have:

• Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role In depth knowledge on Windows 1011 O365Windows Serverand Gsuite.
  

• Handson experience with Windows/Linux/Mac OS environments Well versed with installation configuration and troubleshooting of windows 10 and MAC OS (monterey/ventura/Sonoma)
  

• Working knowledge of office automation products and computer peripherals like printers and scanners
  

• Knowledge of network security practices and antivirus programs
  

• Experience with TCP/IP and basic networking issues
  

• Ability to perform remote troubleshooting and provide clear instructions
  

• Excellent problemsolving and multitasking skills
  

• Customeroriented attitude
  

• Bachelors degree in computer science information technology information systems or similar.
  

• Applicable professional qualification such as Microsoft Oracle or Cisco certification.(if available)
  

What we are looking for: 7 + years of hands-on experience as a DevOps & Cloud A person who has experience in assisting/helping to architect, design and develop Cloud & DevOps practices on one or more cloud platform (AWS, Azure, GCP) Must be an expert in implementing CI & CD pipeline with various DevOps tool sets. Should be able to evaluate, implement, and streamline the DevOps practices for the clients thereby speeding up the software development and deployment process Hands-on experience with CI & CD tools(like Jenkins, SonarQube, Artifactory/ Nexus), Source Control (like Git- Bit bucket, Github, Git lab/SVN etc.) Experience in creating continuous delivery practices by using Terraform/ARM Templates/Cloud Formation. Must possess excellent knowledge of infrastructure configuration & automation tools (like Ansible) in both development and production environments Should possess the experience in designing & building applications using container & serverless technologies. Kubernetes expertise is a must have and knowledge on Service Mesh, Tracing, Helm Charts etc would be an added advantage. Must have strong expertise in operating Linux environments and scripting languages like Shell. Good presentation and communications skills. Be willing to be challenged and learn new skills. Finally, and most importantly to lead and grow your team by example. We are an equal opportunity employer and value diversity at our company. We do not discriminate on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.