Remote Live Chat Agent Entry Level

We are currently looking for a Live Chat Agent (Front Desk). The Live Chat Agent will be responsible for providing a variety of customer supportrelated duties for the company and our clients. This person will interact daily with visitors on our clients websites (via Live Chat software) and will be expected to provide exceptional customer support in realtime. They should be capable of handling multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service. Keep reading if you:Have a sense of humor we do a lot of laughing hereWant to be a part of a constantly growing company with a bright futureAre ready to work with the best of the bestThe successful candidate will: Offer quick and accurate assistance to customers Have strong attention to detail and strong reconciliation skills Be performancedriven Have a process improvement mindset Must be humble and a get it done attitude Have strong written and verbal communications skills Be a selfstarter and able to work independently Be able to work in a fastpaced environmentResponsibilities:Answers incoming customer live chats regarding website navigation issues service questions and general client concernsEvaluate customer interactions and elevate issues to Live Chat Manager when appropriateCreate relationships with new customers to better understand and achieve their needsRespond to the customer questions inquiries requests and problems accurately concisely and appropriatelyPromotes interest in client products and servicesConsistently achieves established standards of the positionContinually portray and project a positive and professional imageProvide administrative support Requirements:Strong work ethic with the ability to work well both independently and within the context of a larger teamoriented environmentKeyboarding and internet experience neededStrong communication and interpersonal skills including written and verbalUpbeat positive attitude and professional demeanorArticulate and well accustomed to a clientfacing roleAbility to compose professional emailsWhat youll get:Monthly bonus based on performanceBe a part of a group of diverse energetic professionals who play as hard as they workPlenty of room for upward career mobilityBenefits:401k PlanPaid HolidaysPaid Time OffMedical InsuranceDental & Vision InsuranceCompany Paid Life Insurance

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