After-sales Business Assistant

Main responsibilities:

• Assist the Head of Aftersales Center in handling aftersales inquiries and issues from dealers and partners actively maintain relationships and ensure timely and efficient resolution of various aftersales matters. This includes assisting in feedback analysis identifying trends and providing improvement suggestions.
• Monitor key performance indicators (KPIs) related to aftersales teams prepare and submit aftersales performance reports provide regular updates to the Head of Aftersales and assist in developing and implementing strategies to improve key performance indicators.
• Organize daily meetings for the Head of Aftersales ensuring effective communication and agenda execution and adapt to frequent meetings and travel arrangements.
• Coordinate regular visits to dealers and partners as part of the Head of Aftersales plan assisting in onsite operational evaluations.
• Actively participate in supervising major projects within the aftersales department ensuring timely project delivery.
• Provide administrative support prepare reports presentations and documents for significant projects and routine business.
• Collaborate with crossdepartmental teams to ensure effective resolution of internal communication and coordination issues.
• Serve as a liaison between the aftersales team and other departments facilitating seamless communication and project execution.
• Contribute to strategic planning providing suggestions for continuous improvement of aftersales processes.
  
  

Qualification and requirements:

• Bachelors degree or higher with a preference for International Trade Business Management Service Engineering or related majors.
• Excellent English and Mandarin language skills are required.
• Exceptional communication and coordination skills to effectively handle aftersales inquiries and issues from dealers and partners.
• Proactive work attitude ability to adapt to frequent meetings and travel arrangements.
• Minimum of 2 years relevant work experience in aftersales services familiarity with aftersales business processes.
• Analytical and problemsolving abilities assisting in feedback analysis and providing effective improvement suggestions.
• Familiarity with monitoring and managing Key Performance Indicators (KPIs) experience in assisting in developing and implementing improvement strategies for indicators.
• Strong organizational and coordination skills capable of organizing and coordinating daily meetings and dealer visit plans.
• Experience in supervising and driving major projects ensuring timely project delivery.
• Proficient in using office software providing administrative support preparing reports presentations and documents.
• Strong teamwork and collaboration skills to coordinate crossdepartmental teams and resolve internal communication and coordination issues.
• Strategic planning mindset providing suggestions for continuous improvement of aftersales processes.
  
  

We offer:

• Performance and experiencebased competitive remuneration pension plan.
• 25 holidays option to purchase 5 extra holidays.
• Commuting allowance.
• Department & companywide teambuilding events.
• An exciting opportunity to lead the European transition to Zero Emissions transportation and decarbonization of the economy.
  
  

Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team