Customer Technical Support Representative
Customer Technical Support Representative
Posted on :
30-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
30-03-2024
Job Description
Customer & Technical Support Representative
Are you looking for a stimulating and dynamic job Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career This is the job for you! We are currently looking for (2) Customer & Technical Support Representatives for one of our clients in the printing industry.
What is in it for you:
Hourly salary of $17.50.
12month contract.
Fulltime position: 37.50 hours per week.
Weekday schedule: rotational shifts between 8 am and 10 pm.
Onsite work in a dynamic and professional environment.
Join a passionate and inclusive team of professionals.
Responsibilities:
Provide an excellent customer experience using sound listening skills empathy and urgency; when necessary effectively diffuse and recover service concerns with the customer.
Resolve customer hardware software and networking problems during the first contact utilizing company systems CareAR and/or appropriate software tools.
Proactively communicate the benefits of diagnosing and resolving issues.
Resolve incoming customer escalations through effective negotiation and escalate urgent issues to the appropriate team as necessary.
Contribute to knowledge systems to enhance solutions provided to customers.
Execute processes unique to major account customers of the company to ensure service level agreements are met.
Provide feedback on policies and procedures to continuously improve customer experience.
Maintain product and software knowledge.
Performancefocused measured on providing great experiences and resolving technical issues by making good business decisions on each interaction.
Represent the company in a friendly professional and ethical manner.
What you will need to succeed:
Postsecondary education is an asset.
Technical support experience is an asset.
Experience in a support center is an asset.
Solid problemsolving skills experience with troubleshooting technology issues such as Xbox PlayStation mobile devices software computers printers etc. is an asset.
Ability to communicate effectively listening written and verbal.
Critical thinking and decisionmaking skills.
Ability to deliver results independently and as part of a team.
Ability to multitask effectively with attention to detail.
High level of achievement and selfmotivation.
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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Employment Type
Full Time
Key Skills
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