Technical Support RepresentativePart Time and Full Time - REMOTE

Description:

Are you ready for a fun and rewarding job that utilizes your problemsolving skills in a challenging and fastpaced environment We are looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our company. You will be supporting end users during troubleshooting activities as well as interacting directly with operating systems hardware and software to provide updates and patches. We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and longterm goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging office environment.

Requirements:

Handling customer technical support cases through phone and email submission

Updating the company website with tech tips and brief documents

Evaluating system potential through assessing compatibility of new programs with existing programs

Improving existing programs by evaluating objectives and specifications reviewing proposed changes and making recommendations

Maintaining system functionality by testing computer components

Achieving computer stem objectives through collecting relevant data identifying and evaluating options and suggesting a course of action

Maintain client confidence by keeping their information confidential

Preparing reference material for users by drafting operation instructions

Job Skills and amp; Qualifications:

Required:

• High school diploma and willingness to learn through onthejob training
• Strong communication skills and ability to remain calm and professional in all circumstances
• Quickly identify problems form solutions and execute stepbystep troubleshooting procedures
• Working knowledge of PC and Mac operating systems and Microsoft Office Applications

Preferred:

• College degree
• Bilingual English/Spanish

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Paid time off

Paid training

Vision insurance

Work from home