CUSTOMER SUCCESS KOLKATA
TECHNOFUNCTIONAL CONSULTANT
Hi
Over the past year APPSeCONNECT has undergone a phenomenal evolution! Over 1200 businesses have embraced our platform shifting from traditional integration approaches to our robust timetested and scalable solution. Join us in revolutionizing the way businesses connect and grow!
As we scale our efforts in 2023 and beyond we re constantly looking for smart and talented individuals to learn and grow with us and make an impact in the B2B SaaS industry.
A concise glimpse into the role
As a TechnoFunctional Consultant your focus is ensuring customer satisfaction through adept problemsolving and communication skills. You will be trained in developing a strong understanding of our product. To excel you need to build lasting client relationships analyze customer data for improvements and manage multiple accounts simultaneously. The Ultimate goal is to guarantee the successful implementation of solutions.
Your time will be invested in
1. Client Utilization Enhancement:
- Ensure effective utilization of the product and integration solution they have acquired.
- Act as the initial point of contact for clients being readily available to address any inbound inquiries.
2. Technical Support and Training:
- Deliver exceptional technical support to clients responding promptly and effectively to inbound queries.
- Provide ondemand training to clients ensuring they are wellversed in the functional capabilities of the product.
3. Client Education and Satisfaction:
- Educate clients about the functional capabilities of the product highlighting any necessary upgrades for sustained satisfaction.
- Collaborate with the product manager to gather feedback identifying and addressing recurring issues to enhance the product.
4. Product Development Contribution:
- Actively participate in gathering feedback from clients for product improvement.
- Collaborate with the product manager to address identified issues aiding in the ongoing development and enhancement of the product.
Requirements:
- Open to rotational night shifts
- Possesses exceptional presentation and communication skills.
- Demonstrates excellent listening skills to thoroughly comprehend client requirements.
- Exhibit a comprehensive understanding of the integration platform (APPSeCONNECT) and its capabilities.
- Capable of managing multiple client projects simultaneously.
- Possesses technical aptitude and can effectively communicate complex concepts in a simplified manner.
- Demonstrates technical expertise in converting plans into practical and functional solutions.
- Motivated by ensuring customer success and exhibits a team player attitude while also possessing outstanding interpersonal and relationshipbuilding skills.
Qualifications:
- Department: BE/BTECH (IT/CS/ECE) BCA MCA or BSc. Computer 2024 pass out
- Academic percentage criteria for 10th12th Graduation 60% or above throughout.
What s in it for you
- Make Friends & Fans Work with zeal get recognized bond with likeminded people and witness your work impacting businesses positively across the globe!
- Work with the Best Minds Your expertise matters! Get the opportunity to closely work with our founders. the leadership team and gain knowledge from some of the best minds in the domain.
- Join a Hybrid Workplace Choose your location not the other way round. Our Digital workplace keeps you connected across both work and home.
- Work and Play Together Team WorkVacations or Workcations on the house! Travel stay and slay with your team and get endless opportunities to bond work and explore together.
- Competitive compensation Salary Incentives ESOPS
- Health is Wealth Get companywide medical insurance and health policies
- Interaction is the key Have inperson gatherings meetups hackathons and cultural events
- Keep Evolving We organize learning and development programs to upskill employees
- State of the Art Infrastructure We provide topoftheline equipment and the latest technology both for inoffice experience and our digital workplace. For there should be no glitch amidst creativity!
At APPSeCONNECT we believe in the power of Connections.
customer,techno-functional,integration,support engineers,customer support,customer success metrics,it,technical support