Service Desk Analyst
Service Desk Analyst
Posted on :
17-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-02-2024
Job Description
Position Description: We are seeking a Service Desk Analyst to contract with our IT team to maintain the agency s Windows desktop and laptop systems. You will be fielding calls at the help desk as well as identifying and troubleshooting (breakfix) issues on agency systems. Independently identifying and remediating issues with Office 365.
Skills Required:
23 years of desktop support experience in a Windows 1011 environment
23 years of desktop support experience in a Windows 1011 environment
Knowledge of the Office 365 suite Teams Outlook Word Excel Access
Basic understanding of network concepts such as IP addressing
Ability to engage in root cause analysis Excellent customer service skills
Aptitude for continuous improvement where incident resolution is integrated into operations
Demonstrated capability as a selfstarter strong troubleshooting and problemsolving skills with the ability to complete tasks by assigned deadlines
Ability to work in a teamcentric environment as well as individually
Strong organizational skills and effective time management while working on multiple tasks
Effective interpersonal and listening skills
Experience Required: 23 years of desktop support experience in a Windows 1011 and Office 365 environment.
Education Preferred: Bachelors degree or Microsoft 365 certification.
Microsoft 365
Employment Type
Full Time
Key Skills
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