US Voice Process Hinjewadi Pune MNC WFO
US Voice Process Hinjewadi Pune MNC WFO
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Job Description
Roles and Responsibilities:
Resolving billing issues using query solving techniques and providing clear and concise information.
Reviewing account information and answering questions about billing or services.
Desired Candidate Profile: Minimum 1 year of international voice experience in Customer service (Billing) candidates are Preferred.
In Billing (Understanding of recurring bills Billing cycle Changes Due date Prorate charges AutoPay &
Surcharges Service charges and taxes)
Experience resolving customer issues in billing
Demonstrated communication skills.
The clarity in thought process (Able to articulate his/ her thought)
Ability to handle tough situations with customers.
Strong ability to multitask and take fast decisions independently.
Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
Customer Centric & Logical Thinking & Need to be Enough Spontaneous
Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
Cab Facility both ways Pick up and drop within Transport radius
Immense Growth Opportunities
voice & accent,customer centric solutions,customer service
Employment Type
Full Time
Key Skills
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