Customer Success Manager-Hybrid
Customer Success Manager-Hybrid
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Job Description
Company Overview:
Founded in 2018 Leena AI is an autonomous conversational AIbacked employee experience platform that is powerful flexible and can meet the needs of any enterprise. Trusted by 10M employees across companies like Nestle Puma AirAsia CocaCola Lafarge Holcim and Abbott Puma Sony. We have transformed 30M conversations and 1B employee interactions. Leena AI plays well with 100 platforms including SAP SuccessFactors ADP Oracle Workday Microsoft Office 365 and Slack. Leena AI currently supports 100 languages globally. Leena AI has raised $40M investment from Greycroft and Bessemer Venture Partners.
Role and Responsibilities:
We are looking for Customer Success Professionals to play a critical role in building relationships with significant clients. As a Strategic Account Manager you will represent our company and interact with major clients. Your responsibilities will include:
- Managing and growing the customers lifetime revenue potential by creating a shared vision and roadmap for success
- Providing customers with success blueprints service plans and business roadmaps
- Defining and optimizing the customer lifecycle mapping the customer journey
- Communicating with major clients on a regular basis and responding to specific queries
- Driving adoption and usage of products and features across multiple business units teams and markets
- Developing and implementing efficient and effective management plans for clients
Candidate Qualifications:
We require the following qualifications from candidates:
- Proven work experience as a Strategic Account Manager or Key Account Manager
- 4 years of solid Customer Success Management experience in a B2B environment
- Excellent communication skills
- Should have an education background from a Tier1 college.
- Experience building account plans for growth and creating shared vision with customers
- Handson experience with CRM software and Account Management systems
- Strong negotiation skills with a problemsolving attitude
- Flexible startup mindset with proven success in fastpaced work environments
Required Skills:
The following skills are required for this role:
- Strategic account management
- Customer success management
- CRM software
- Account management systems
- Excellent communication skills
Benefits:
- Flexible work hours
- Hybrid setup Location Gurgaon
- Performance Bonus
- Health Insurance
flexibility,performance bonus,account management,communication skills,client relationships,relationship building,customer support,health insurance,startup mindset,problem-solving,b2b,revenue increase,customer success,strategic account management,customer service,negotiation skills,management plans,b2b saas,interpersonal skills,sales quota achievement,excellent communication,crm software,work hours flexibility,product adoption
Employment Type
Full Time
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