Manager Visual Creative Services

This position is onsite. The employee will be expected to be in the office MonThurs.

Who We Are:

The Wayfair Visual Merchandising team is a multitalented group of strategic and innovative thinkers across many disciplines partnering closely with cross functional leaders to catapult Wayfair into the leading destination for all things home by developing engaging advertising campaigns nextinclass consumer experiences and scalable brand systems.

About the job:

Wayfair is seeking an experienced Visual Creative Services Manager to join our team. The Visual Creative Services Manager will oversee all aspects of the end to end creative development and production process supporting our Wayfair physical retail operations. This role includes many of the traditional aspects of experiential and event production including managing a stable of external fabricators juggling tight timelines balancing budgets and coordinating with field employees on delivery and installation. The Visual Creative Services Manager must collaborate and partner closely with our creative marketing and Physical Retail teams.

The ideal candidate will have a track record of success in retail/visual production or similar production project management or visual operations and will demonstrate an ability to confidently manage a process and influence diverse teams to meet deadlines and collaborate toward a common goal. A strong operational orientation is key to success in this role as is a keen eye for efficiency and a passion for process improvement.

Physical Retail is a new and growing team at Wayfair so the Visual Creative Services Manager will need to collaborate with all partner teams establishing the process up front rolling it out across the teams and continuing to optimize and pivot as we grow and scale. It will require flexibility and a scrappy roll up the sleeves mentality to build out this new capability from the ground up. Youll manage and deliver projects that support our existing stores seasonal floor sets in addition to projects that support Wayfairs scaling expansion in Physical Retail. This role will focus on Wayfair and their Standalone Brands (SAB): AllModern Birch Lane Joss & Main and Perigold.

What Youll Do:

Primary responsibilities include but are not limited to:

• Develop and maintain strong relationships with key stakeholders including: Visual Presentation Brand Creative Creative Operations Marketing and Store Operations
• Facilitate excellent production management as it relates to: time cost and communication ensuring vendor output matches Wayfairs quality and service expectations
• Prioritize and complete multiple projects within competing deadlines with high level of organizational skills
• Manage a range of project types such as: instore presentation displays decorative props nonbranded and branded elements and supplies while conducting full supervision in terms of project management production timelines vendor compliance collateral allocation and logistics.
• Manage project financials: purchasing billing and reconciliation; escalating budget risks in a timely and efficient manner.
• Maintain and update the vendor/supplier database and department budget (specific to visual creative services) and support execution and submission of purchase orders invoices etc.
• Coordinate delivery and implementation of projects with Installation Manager within our Mock Store Locations or Physical Retail stores.
• Support New Store Openings with launch kits and supplies.

Management responsibilities:

• Manage Visual Creative Service Coordinator and associated vendors needs (i.e .production timelines budgets vendor contracts) for five brands total.
• Establish and operate Project Request Process for crossfunctional projects to organize track and deliver creative output in a timely manner.
• Lead and support ongoing project management needs ensuring that all participating crossfunctional teams are both informed and involved as needed and that deliverables are ontime and recaps are shared with appropriate partners
• Partner with Store Communication ensuring all deliverables are captured and communicated for stores awareness calendarization and participation..
• Inspire the team to innovate and problem solve creating a culture of continuous improvement and growth
• Conduct weekly oneonone meetings with team to discuss past challenges potential issues and future goals
• Hold daily huddles with the team to communicate daily priorities to provide business updates and promote the team building

Who are we looking for

We are looking for individuals who have a proven track record in owning and driving major businesses/initiatives managing teams and developing functions in environments such as:

• Creative Services branded and nonbranded prop and display production
• Project Management
• Purchasing sourcing and procurement
• Retail Big Box / Specialty

Communication is key and you should be comfortable working in a fastpaced technology and datadriven business environment.

Who you are

• Seasoned Retail Manager with 5 years of production experience
• 23 years of experience managing teams
• Degreelevel qualification in business or a related field
• Proven vendor management experience
• Experience in print production and associated applications Adobe Suite
• High level of comfortability using Google Suite and Slack
• Able to work efficiently and effectively within a dynamic fastpaced environment thats constantly changing as Wayfairs Physical Retail organization and fleet scales
• Exceptional written visual and verbal crossfunctional communication skills
• Affinity for and success networking within a large and growing organization
• A positive attitude and a willingness to learn

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals including individuals with disabilities. As part of this commitment Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process please let us know by completing our .

Need Assistance

For more information about applying for a career at Wayfair visit our .

About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.

No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.

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