IT Lead Senior Lead

Position Name: Network Engineer

Qualification:

• Onsite engineer who is skilled in Windows with a minimum 3 years’ experience in PC support in an office environment.
• Engineer should have local and English language (both written and verbal) proficiency.
• Engineer to provide IT onboarding services to end users. This includes setting up of the new machines, configuring, and providing the IT orientation on client IT process and support model.
• Engineer to provide IMAC (installations/moves/adds/and changes) services related to equipment and software, as necessary.
• Engineer to provide break/fix support, advice and assistance in resolving incidents and problems associated with PC/MAC Equipment and its applications/software. Support is rendered via deskside visit or remotely, if needed.
• Engineer to provide data backup/restoration services of end users machines, if necessary.
• Engineer to coordinate Incidents/problems with the Service Desk, Level 2 and Level 3 support and support the Service Desk and/or end users as necessary.
• Engineer to assist end users with installation, configuration, integration and troubleshooting of Client owned/supported mobile devices including IOs/Android
• Engineer to provide A/V support in Meeting/Conference Rooms. This includes assisting end users in setting up and operating the AV equipment such as projectors, TVs/AV Control system/conferencing phones.
• Engineer to conduct periodic checks in all the conference rooms ensure all the IT/AV equipment are functional.
• Engineer to liaise with local vendors (such as telecom/printer/AV/IT facilities) as necessary ( eg: in the event of new service provisioning, and service disruptions.)
• Engineer to assist in local IT Asset tracking and inventory management for both hardware and software.
• Engineer to provide training to end users on IT related tools and operating of IT equipment, on a regular basis
• Engineer to act as a “Smart Hand” for level 2/3 support teams in case of troubleshooting backend infrastructure issues. This includes LAN/WAN/Server environment.
• Engineer to document /record the incident/requests on a daily basis.
• Engineer to put efforts to understand client’s environment on a continuous basis. This includes better awareness of the Client tools, processes and IT support model.
• Engineer to provide assistance in exit clearance of Client employees. This includes collection of IT equipment, update the inventory.

Company Description

As a specialty IT Services and Solutions provider, our goal is to challenge the conventional ecosystems and create a new one. Disruptive innovation is at the core of what we do. Managed Services, Network and Server Support, Data Center related works and Digital Transformation are our expertise.