Lead complex customer-led transformation programmes comprising a mix of EY and client’s resources, with overall accountability delivering the expected outcomes to quality, time, and budget
Ability to build a highly collaborative, high performing team environment
Coach and mentor team members
Ability to identify and address client needs, and lead client discussions and meetings and workshops
Lead in the design and implementation of customer-centric solutions that provide measurable impact to clients
Design experiences in Real Estate, Tourism and Hospitality industries, identify pain points, delights and transformative capabilities.
Contribute to the development of the Business Design practice i.e. support industry events, thought leadership and development of new tools and methods
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