Senior Customer Success Project Manager in Digital Education German English speaking

Do you want to join us on the journey of disrupting the digital learning market

Taskbase is changing the way we learn and teach Were convinced that personalized feedback is the future of digital learning and were on a mission to give every student the right feedback at the right time

With a scalable BB SaaS approach we help publishers and learning platforms engage students and maximize learning outcomes on their digital learning platform

Are you passionate about driving customer success building up customer relationships and growing our customers in the dynamic world of SaaS We are seeking a talented and experienced individual to join our team as soon as possible as a SaaS Customer Success Manager with exceptional project management skills

• Plan and manage client portfolios and build close relationships
• Execute and improve onboarding processes
• Expand and upsell customers subscriptions &#x volume
• Create solutions with our customers to meet their needs (customized)
• Manage projects with internal and external stakeholders
• Handle and resolve customer requests and issue reports
• Train and coach customers in tool usage
• Advise our customers in didactical technical and coordinational matters

• Experience in Customer Success (favorable SaaS startup)
• Proficiency level in English and German other languages as a plus
• Experience in project management and customer service
• Strong communication skills with customers
• Knowhow and experience in pedagogic / didactics welcomed
• More than a digital native usage of SaaS comes naturally to you
• You work independently and creatively in a startup environment
• You are reflective &#x open to feedback
• Handson mentality openminded and willing to learn every day new things

• Work in a fastgrowing international edtech startup with flat hierarchies and the opportunity to make a difference
• Collaborate be empowered and grow together with a motivated team of individuals who want to change the future of education
• See the outcome of your work directly shaping the educational market
• Enjoy a culture of trust and flexibility with great personal development potential
• Competitive salary and equity
• Be a part of Taskbases unique culture and story

Taskbase is a good fit for you if

• You love to work in a flat hierarchy environment where all the information is available to all and where teamwork is essential
• You want to learn and progress personally are reflective and open to feedback

Are you passionate about joining our venture We look forward to receiving your application