drjobs Field Service Technician

Field Service Technician

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Job Location drjobs

USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Position: Field Service Technicians

Location: Mineola, NY 11501

Duration: Fulltime

Summary:

As a Field Service technician, you will be responsible for providing timely technical support and assistance to end-users, ensuring their technology-related issues are resolved efficiently. You will play a key role in maintaining the productivity and satisfaction of our user community.

Responsibilities:

  • Respond to and resolve technical inquiries, problems, and end-user requests via phone, email, or person.
  • Provide excellent customer service, troubleshooting hardware, software, and network issues.
  • Experience with BMC Remedy Ticket Management system.
  • Utilize a ticketing system to log, prioritize, and track support requests.
  • Ensure that tickets are resolved within established service level agreements (SLAs).
  • Diagnose and troubleshoot hardware and software issues on desktops, laptops, mobile devices, and peripherals.
  • Guide users on resolving common IT problems.
  • Qualifications:

    • Strong technical knowledge of standard hardware, software, and operating systems technical support, analysis, troubleshooting, diagnosis, testing, and deploying; Operating Systems, Desktop, Mobile Devices, Printers, Peripheral devices, and Wiring.
    • Excellent communication and customer service skills.
    • Troubleshooting and problem-solving abilities.
    • Familiarity with help desk ticketing systems and remote support tools.
    • IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
    • Ability to work independently and as part of a team.
    • Willingness to learn and adapt to new technologies and processes.

    Employment Type

    Full Time

    Company Industry

    Key Skills

    • Athletics
    • English
    • Fund Management
    • ABAP
    • Banking & Finance
    • Actuary
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