Sr Tech Support Analyst Telecommute

Title: Sr. Tech Support Analyst

Work Location: Telecommute

Work Hours: 9am-5pm day

Description:

Top 5-10 responsibilities for this position:

• Applies knowledge of technology to troubleshoot issues, create remediation roadmaps, identify, and resolve security, and monitor performance.
• Seeks to understand how applications are using technology and pro-actively recommends opportunities to improve.
• Understands how to navigate tools and processes.
• Partners across technical teams to resolve identified issues.
• Proven ability to independently troubleshoot problems and document RCAs.
• Views issue from perspective of an SLO and leadership.
• Clearly communicates security standards to others in an organized way.
• Identifies applicable security/data standards when reviewing requirements and recommends controls to ensure compliance.
• Demonstrated ability to create and follow Standard Operating Processes.
• Ability to partner with other teams for documentation and problem review/resolution.
• Understands security risks & implications when implementing solutions.
• Understands the content and process of current security controls.
• Obtain the facts and information needed to collaboratively to arrive at the optimal outcome.
• Can apply functional knowledge and skills to tasks and problems.
• Demonstrates responsiveness by conveying critical information to decision makers.

Ideal candidate background:

• Healthcare experience is preferred.

Skills/attributes are required:

• 8+ years of experience with application support in a Devops based model.
• 5+ years of development and support experience with .NET based application.
• 5+ years of experience working on ServiceNow for incidents, problem management and change management.
• 5+ years of experience producing reports with Office products for documentation, reporting, and data review.
• 5+ years of experience of process documentation and flow diagrams using tools like Visio.
• 2+ Application Security Scanning tools and helping team to resolution.
• 2+ years of experience with Static Code Analysis tool like SonarQube, CodeQL, etc.
• 2+ years of experience with queuing tools like RabbitMQ
• 2+ years of experience with Redis
• 2+ years of experience with setting up monitoring using Dynatrace, Zabbix, etc.
• 4+ years of experience with working with Active Directory including:
• o Groups
• o Accounts
• 4+ years on working on support tickets related to networking requests including:
• o IP Addressing
• o Firewalls

Skills/attributes are preferred:

• Bachelor's degree in computer science or related field.
• Experience with version control systems like Git/GitHub.
• Proven ability to do POC on emerging tech-stack.
• Experience with Linux or Unix platform.
• Experience with event steaming platforms such as Kafka.
• Demonstrated Knowledge of Infrastructure Architecture.