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Title: Network Engineer 4 - VoIP Engineer
Duration: 1 year with possible extension.
Location: Lansing, MI (Hybrid 2 days Onsite)
Job Description:
Position Summary: Provide administrative, technical, design, programming, and engineering support for multiple types of IP Telephony (IPT) Systems, Voicemail/Call handler systems, IP contact center systems, local & long-distance call connectivity, and video conferencing systems. Platforms also include of a diverse mixture of Cisco routers & switches, and a wide variety of adjunct servers. Employee is expected to have in-depth knowledge of NTSD supported service offerings and to mentor peer or entry level team members. Additionally, employee will analyze and resolve tier 2 operational problems and identify system and operational efficiencies.
KNOWLEDGE, SKILLS, AND ABILITIES:
Specific Experience:
Required:
Assigned duties, percent of time spent performing each duty, and what is done to complete each duty.
Duty 1
General Summary of Duty 1 % of Time 70
Configure, deliver, maintain, and support any of the cataloged Telephony services offerings.
Individual tasks related to the duty.
Duty 2
General Summary of Duty 2 % of Time 15
Provide administrative support for all related unified communications platforms and associated tools. This includes Cisco as well as third party support tools.
Individual tasks related to the duty.
Duty 3
General Summary of Duty 3 % of Time 10
Projects as assigned by management
Individual tasks related to the duty.
Duty 4
General Summary of Duty 4 % of Time 5
Reviews, creates, and maintains Standard Operating Procedures (SOPs).
Individual tasks related to the duty.
Desirable:
Thanks
Roshan
P: 301 /- 636 /- 5162
E: roshan[at rate] systemdomaininc [dot] com
Skills : Cisco Unified Call Manager,Cisco Unity Connections,Cisco ATA and VGs,Cisco Systems IOS, Cisco IPT, Session Manager, Session Border Controllers, and have solid knowledge of enterprise networking and telephony
Full Time