Role:

• Acquiring new clients through sales initiatives; mining and converting competitors accounts.
  
• Responsible for developing existing account for ISS.
  
• Building and maintaining healthy business relations with all the clients and ensuring maximum customer satisfaction by achieving delivery and quality norms.
  
• Responsible for handling Corporate Accounts for Key clients of ISS Facility Services.
  
• Responsible for churning competition accounts while negotiating wise commercial deal resulting into profitable means.
  
• Handling client escalations for resolving critical issues and ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels
  
• Communicating the client s goals and representing the client s interests to the team.
  
• Ensuring the organizations goals and objectives are achieved by means of attracting new accounts and maintaining existing accounts emphasizing on relationship for long term.
  
• Identify & implement Systems & Processes aimed at improving Customer Service levels & Standards.
  
• Preparation of Presentation and Monthly MIS
  
• Should have knowledge of client mapping, tender processing and coasting
  
• Customer Retention & seeking improvement in procedures and services to create more efficient and cost effective operations.
  

KEY INTERACTIONS IN THE JOB:

• Client Interaction
  
• Internal Stakeholders
  

Requirements

• Good negotiating & presentation skills
  
• Strong in lead management and follow-ups
  
• Strong network in the market
  

Generic Skills

• A demonstrated ability to work independently, troubleshoot systems effectively, and make decisions based on existing policy/procedure.
  
• Ability to communicate effectively both verbally and by email
  
• Highly organized, detail oriented and accurate
  
• Ability to prioritize work, meet deadlines and budget