This is a remote position.
Minimum 2-3yrs hands on experience as deskside /Onsite support/local IT engineer
Strong Microsoft Operating System installation(Windows 7/Windows 10) and troubleshooting skills
Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices
Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)
Strong desktop support knowledge including hardware, software, and networking concepts
Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
Good knowledge on support IOS, Andriod devices
Knowledge in windows Image build process and SCCM deployments.
Basic understanding of Audio/Video equipment and conference room setup
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations
Troubleshoot and assist end users with mobile device setup, activations and performance issues.
Handheld Blackberry, Android & IOS support knowledge
Strong Customer service skills
Strong written and verbal communication skills
Bachelor s Degree or equivalent in Computer Science or a related field. CompTIA A+, Microsoft Certified Professional (MCP) or better Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Winand dows PC/laptop management via Active Directory. Proven analytical, troubleshooting an,d problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support.