End User Technical Support Analyst
End User Technical Support Analyst
Posted on :
29-11-2022
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Job Description
The scope of the proposed services will include the following:
Responsible for enterprise level service desk support and will be the first contact for answering any calls to the 24x7 Service Desk to resolve an incident. This staff will work in 13 the ticketing system, perform basic phone and remote desktop support, troubleshooting to resolve issues, and escalation to On-call resources as needed. Weekend and night shift may be required as needed.
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
Good customer service skills, ability to communicate effectively to help customers fix their Issues.
Writing and editing skills to aid in ticket escalation.
Experience on a help desk and in computer and networking repairs.
Employment Type
Full Time
Key Skills
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