Front Desk Supervisor

Job Duties: Ensures Outstanding customer care at all times. Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service. Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches front desk team members. Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner. Cross checks all billing instructions are correctly updated Handles bus group arrivals and corporate market segment groups and pre-registers each guest and ensures payment is made in full for the group or that billing is correct. Controls cash transactions at the front desk Ensures Front desk log book and hotel log book is always updated and acted upon. Prepares hotel front desk work schedules Ensures front desk supplies are stocked and computer equipment functioning properly. Oversees the business center and ensures the area is clean and guest ready at all times. Required Skills: Completion of Secondary School A minimum of one year of experience as a front desk clerk, education related to the position would be considered an asset. Excellent communication skills Excellent customer service skills We are offering $22.00/hr 40 hours/week Please send your resumes to We appreciate your interest in this position, however only selected candidates will be contacted.