Service Center Agent

An outstanding Service Center Agent respond to incoming calls from the customers to take their orders, answer questions and inquiries, manage complaints, troubleshoot
significant customer service problems, and provide general information.

In other words, Service Center Agent is a field which focuses on providing support and services for customers during the purchasing process.
Agents apart from making outbound calls, set appointments and gather survey data of a business.

Their major Job Duties includes:

Maintain records of the conversations with the customer and analyze the data.
Provide personalized customer service by responding to the needs of customers.
Generate customer interest in the company's products or services.
Politely answer inbound calls and respond to customer inquiries in a timely manner.
Management and resolve customer complaints.
Following various communication scripts when speaking to a caller.
Identify and overcome objections.
Describe products and services when possible.
Write and submit timely reports on performance, targets and customer queries.

Skills and Qualifications:

SSCE/NCE/OND/HND/BSC in Mass Communication/Social Sciences, Industry-Related Experience, Excellent Organizational and Time Management Skills, Customer related course of study, Understanding of Business Practices, Budgeting, Financial Knowledge, In-Depth Research and Analysis, Computer Proficiency, Interpersonal Communication, Client Relationships.