Dental Patient Services Representative

Waikiki Health has been providing healthcare services to our community for over 50 years. Thanks to our members and passionate and dedicated professionals, we have grown from our single Waikiki Drug Clinic, helping minimize the drug use among our communitys youth, to a multi-service, multi-site non-profit agency. Our mission is to provide quality medical and social services that are accessible and affordable for everyone, regardless of ability to pay. We strive to provide compassionate healing and expert care that result in improved health and quality of life for all in our island community. We work hard each day to better ourselves in order to care for our Hawaii Ohana. If you are looking for a career path that will make an everlasting difference in your community, Waikiki Health is right for you.

Waikiki Health is recruiting for a full time Dental Patient Services Representative. This position helps to maintain efficient workflow in administering the day-to-day activities of the front business office and back office when assisting dental provider. It involves many responsibilities from providing excellent customer service, collecting patient demographic information, verifying, and checking insurance and eligibility, and managing provider schedules.

In order to be considered for the position, you must apply through ADP Workforce Now.

Duties include but are not limited to:

Provide customer service of high-standard professional level to patients and associates in person and or on the telephone.
Verifies and checks eligibility and insurance benefit to every patient.
Ensures that all departmental wide registration forms are completed and signed by the patient. These forms include: registration, HIPAA, insurance, billing, and release of information.
Schedules appointments and monitors each provider schedule for conflicts. Documents all conversations and communications with patients and other medical and dental offices in the Dentrix Enterprise health record.
Other duties as assigned.

Qualifications:

High school graduate or equivalent.
Minimum of one year working in a dental office with knowledge of basic dental terminology, insurance billing, and dental procedures.
Knowledge of dental office workflow and previous experience working in a dental office is recommended
Previous dental assisting experience is recommended
Familiarity with common software programs (i.e. Windows-based programs) and an ability to quickly learn new systems.
Ability to communicate effectively with patients, community members, and staff members.
Proficient in computer skills: typing, navigating through the internet and emails.
American Heart Association or American Red Cross CPR/BLS for the Health Care Professional with current certificate.

*Waikiki Health requires proof of the following immunization; with or without reasonable accommodation: TB skin test or chest x-ray, MMR, Hep B (optional), Covid-19.

Waikiki Health provides a comprehensive set of benefits to our employees, including 100% premium paid employee health care, voluntary life insurance, generous employer matching, paid holidays, paid time-off, and more. We are currently looking for compassionate and team-oriented individuals to join our organization. If you are interested in improving health and quality of life for all in our island community, please visit our website for more information.