Global Supply Chain Finance Ltd. is the world s leading financial servicing provider in the Supply Chain Finance (SCF) sector with over 30 years of experience in structuring, implementing, and servicing receivables and payables-based programs. GSCF offers innovative SCF solutions to leading banks, non-bank investors, large suppliers, and their buyers through its in-house developed platform.
To support our Product Development and Business Operations team, we are looking for a highly motivated and dynamic:
Application Support Engineer
The successful candidate will join a small team of Application Support Engineers focused on maintaining the quality of the applications offered and working closely with the Business Operations team and external parties on all technical-related matters.
Tasks
Main responsibilities
- Provide technical and business support for internal and external users of GSCF applications. This includes providing quick resolutions for application issues and leading technical discussions with clients and projects.
- Closely working with Business Analysts, Infrastructure team, and Developers to investigate and resolve reported issues.
- Participate in application releases - from gathering requirements, requirement analysis, and performing UAT testing, to assisting in deployments to production.
- Post-deployment checks and continuous monitoring of all applications. Troubleshoot application errors and suggest appropriate resolutions.
- Assess risk and impact of production issues and communicate the same with business and technology teams in a timely manner.
- Ensure that database performance, storage, data scrambling procedures, and data archiving procedures are in place and functioning correctly.
- Create and maintain SSRS reports.
- Administer Jira and confluence.
- Documenting system architecture, tools, and other technical support documentation.
- Act as a liaison between application users, internal technical teams, and
infrastructure departments. - Act as SME to stakeholders and/or other team members.
Requirements
- Bachelor s degree in IT or equivalent experience
- Strong SQL knowledge
- Experience in Unix scripting language
- Knowledge/experience in Java programming language
- Experience in root-cause analysis, report generation and documentation tools
- Demonstrated analytical and problem-solving skills
- Clear oral and written communication skills in English
- Minimum 3 years of working experience in providing technical support
Benefits
- Hybrid Working Model
- High standard and modern working environment with centrally located office in Zug, close to the train station (20 mins from Zurich)
- Global client base
- Multicultural and dynamic team with a great team spirit and working environment
- Flat organization structure with cross-functional roles and short decision-making processes
- Continuous professional development
Interested in joining GSCF?
We look forward to receiving your complete application dossier!
Only Swiss or EU passport holders or holders of a valid Swiss working permit will be considered.