Technology Delivery Engineer
Technology Delivery Engineer
Posted on :
09-11-2022
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Jobs by Experience
4-5 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
09-11-2022
Job Description
This is a remote position.
About the Client:
Cloud Communications for business. Its what they do!
Next Telecom is an award winning service provider based in Australia. "Cloud Communications for Business" is their tag and its the essence of everything they do. From solution architecture to customer support, they provide cloud services for every business type throughout Australia and Globally
Their Cloud Business Phone, Global Teams Direct Routing PBX allow Australian and Multi National businesses to optimise costs and improve performance using a single global PBX and Supplier.
They provide a fresh approach using their vendor neutral multi carrier managed network services. They have a market-leading SD-WAN platform providing a cost-effective MPLS and WAN management platform.
Their Global Wholesale Voice platform with over 25 Global network nodes, delivers Carrier Grade Voice services and DIDs in over 100 countries.
Their proven onboarding capability, experience and remarkable service delivery help link you to your customers. All of this allows you to focus on your core business and grow.
Job Summary:
We are looking for an experienced Technology Delivery Engineer to manage the company s supply of Fibre services from various wholesalers. The chosen candidate's responsibilities include ordering, verifying, and follow-up with suppliers and carriers. The Technology Delivery Engineer will also perform basic troubleshooting and assist with general inquiries/tickets raised by customers.
Responsibilities:
- Ordering Fibre services from various wholesalers such as AAPT/TPG, Telstra, Optus.
- Verifying customers' orders to ensure correct address/site contacts / obtaining photos of delivery location.
- Providing customers with regular order updates.
- Following up with carriers for order updates and ensuring any orders that are going to miss deadlines are appropriately escalated.
- Upon delivery of the service advise the customers of the IP / username and password details for the service and request them to test and ensure adequate speeds.
- Basic troubleshooting utilizing internal systems/tools as well as systems/tools provided by the carrier.
- Submit Phone Number Porting (LNP) and coordinate cutover time with customers.
- Provision basic SIP/Hosted Voice/Teams Calling services.
- Assist with general inquiries/tickets raised by customers.
Requirements
- Experience with order management
- General IT knowledge
- Basic troubleshooting and understanding of firewalls
- Clear English and strong written skills are necessary
- SDWAN skills such as Meraki / Velo Cloud / Sonicwall would be ideal but not essential.
- Previous telco skills preferred but do not need to be with an Australian ISP.
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
- Must be able to work from10AM-7PM or 9PM-6PM including Saturdays
- Must be amenable to work in-office as required
Benefits
WHAT WE OFFER:
Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work-from-home and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Experience in order administration or order management and ideally, but not necessarily, have experience working in a wholesale business Experience with Netsuite ERP Experience with Microsoft 365 applications (such as Teams, Word, Excel and Outlook) Customer service Thorough understanding of standard purchasing and sales workflows Attention to detail, organised and methodical Problem solving Follow processes but also recommend process improvements Work autonomously to deadlines High level of computer literacy
Employment Type
Full Time
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