Customer Service Representative

• Confer with customers to provide information about products and/or services, process orders, cancel accounts, or obtain details of complaints.
  
• Utilize a deep customer service background to build relationships with customers through professionalism, integrity, negotiation, and clear communication both written and orally.
  
• Proactively attend to the needs of customers and suppliers by clarifying the customer s complaint and assessing its validity, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution, among others
  
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions are taken.
  
• Maintain adherence to all standards and policies of the department, supporting the principles of Responsible Distribution.
  

Requirements

• Graduated with a Bachelor s University/college degree in a relevant field
  
• Past experience, especially in the chemical distribution industry is preferred
  
• Familiarity with office software and phone systems
  
• In-depth foundational background of custom and transportation principles as well as inventory management principles
  
• Expertise in customer orientation and ability to adapt/respond to different types of characters
  
• Excellent interpersonal and communication skills (verbal and written)
  
• Ability to balance multiple tasks in a high volume, deadline driven, and collaborative environment
  
• Technically savvy in Microsoft Office (i.e., Excel, PowerPoint, Word, and Teams)