Customer Service Representative
Posted on :
01-11-2022
Employer Active
1 Vacancy
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Job Description
- Provide exceptional customer service by responding efficiently, accurately, and courteously to all customer transactions through inbound and outbound calls, live chat, Social Media, and email correspondence.
- Process customer orders and provide prompt and efficient responses and resolutions to all customers’ requests.
- Lead and develop customer service departments, including hiring agents, creating processes, and building systems.
- Maintain effective communication with customers to provide ongoing information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments.
- Provide technical and/or product information as required to respond to customer inquiries.
- Supervises, coordinates, trains, supports & monitors staff activities to ensure the customer receives the highest level of customer service and ensures that prompt, courteous & accurate responses are provided to customers.
- Assist customers with after-sales service issues.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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