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You will be updated with latest job alerts via emailOverview:
Tekwissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who offer biotechnology product development services. The Company focuses on providing laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety, and education.
Position: Customer Service Representative II
Location: Franklin MA 02038
Duration: 12 Months
Job Type: Contract
Work Type: On Site
Job Description:
Review and enter orders, systems orders, and Requests for Quotes upon receipt
Resolve order problems with customers regarding pricing, availability, terms, delivery, entity, etc.
Be accountable for resolving customer complaints (First Call Resolution) and bring up issues as appropriate
Work with Operations, Engineering, and Shipping to ensure timely shipment of orders, expediting as needed
Learn fundamental knowledge of all product lines and operational processes to better serve our customers
Provide Return Authorizations, process credits and assist the accounting team on resolving post shipment issues and discrepancies, and process credit card orders expeditiously and accurately for timely billing
Meets established processing times and follow-up actions in accordance with departmental standards
Support Front Desk as vital
Handle warranty issues including replacements and return of faulty items and quality cases
Lead key accounts as assigned and work closely with sales on any account issues or special handling of orders
Participate in Process/Continuous Improvement
International Responsibilities in Collaborating with logistics regarding shipments and any issues and screening of all orders to ensure export compliance
Support Reception area as needed
How will you get here?
Education
High school graduate or GED
Experience
Prior experience in Customer Service in a manufacturing environment
Planning and procurement experience a plus
Knowledge, Skills, Abilities
Relevant product knowledge and Customer Service Standard Operating Procedures
Excellent communication both written and verbal
Understanding of SAP/ XA, SFDC, Microsoft Suite, Operations, and Supply Chain knowledge Meticulous, collaborative, the ability to multi-task and prioritize
Experience working in a call center environment
TekWissen Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity
Full Time