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You will be updated with latest job alerts via emailOverview:
Tek Wissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who offer biotechnology product development services. The Company focuses on providing laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety, and education.
Job Title: Salesforce Tech Support - Level 1
Duration: 6 Months
Work Location: Remote
Job Type: Contract
Work Type: Remote
Job Description:
Trend Forecasting
Development of SOPs / training
Proficiency in Salesforce CRM & Tableau CRM
Salesforce reports and dashboards
Salesforce Admin Certified, Advanced Qualified probably not as higher as Ranger, definitely not devloper
The CRM Analyst, reporting to the Manager of CRM Operations, Data & Analytics, documenting standard operating procedures for new deployments, and responding to technical questions from end users.
Examples of current initiatives include sales process updates, quoting process improvements, territory planning, and service cloud migration.
Duties and Responsibilities:
Support end user technical needs for global team in timely manner (24-hour response rate)
Develop SOP documentation for new deployments
Develop reports and dashboards for data analysis
Maintain lead routing, role hierarchy, territory alignment, and user access to SFDC
Document system bugs for solution architecting by IT team
Collaborate with IT on system solutions and user stories
In line with the 4I values of Integrity, Intensity, Innovation, and Involvement, that form the foundation of the Client ways of working, this role will bring intensity and a high degree of involvement in defining, communicating, and delivering on Digital Science Global Services key initiatives and optimizing day to day operations.
Business Partnership:
Collaborate across commercial team with operational excellence. Partners primarily with sales, but supports marketing, finance, and learning & development.
Knowledge, Skills, and Abilities
Success in strategic project/ program/ change management, and in enabling business operations
Versatile, dedicated to driving efficiency and productivity improvements
Excellent communication and interpersonal skills, integrity, and credibility
Results focused, with a demonstrated track record of getting things done
Attention to detail and a concern for quality
Experience working with and influencing team members in a global work environment
Planning, prioritizing, reporting, problem solving and analytical capabilities
Collaborative, initiates and facilitates communications and relevant information sharing, and works with different functions to achieve the best outcomes
Ability to exercise judgment and discretion concerning confidential, and proprietary information
Tech savvy; highly skilled with Excel, PowerPoint, Teams, Salesforce, experience with Asana, Highspot, LinkedIn Sales Navigator, Intelligence360 a plus
Sound business sense, adaptable, goal-oriented self-starter
Flexibility in work schedule to accommodate communications with global resources, expected to be limited
Able to innovate and bring ideas forward; advance issues and risks in a positive way
Minimum Education and Experience Requirements
HS Diploma/GED
2+ years of experience in Salesforce.com ecosystem
Salesforce admin certification a plus, but not required
Experience in end-user training documentation
2+ years of experience as business analyst
Work under tight deadlines to provide solutions
Tek Wissen Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity
Full Time