Waiter / Waitress

Job Summary

Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel

Greet and seat customers and serve them in a professional, discreet and personalized way

Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests

Consistently monitor quality of food & beverage being served

Practice good customer relations and attend to customer complaints / queries satisfactorily

Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)

Ensure minimum wastage, breakage and spoilage

Actively use up selling techniques to exceed guest expectations and increase revenue

Arrange table set-ups before and after each customer according to the brand s set standards

Present customers upon arrival with the menu, assist in their item selection, take orders and serve food in a timely manner

Communicate efficiently with the kitchen staff and barista to guarantee customer satisfaction and liaise with other departments to ensure smooth running of operations.

Make sure the staff is providing a friendly, professional and timely service at all times and report immediately any discrepancies/customer complaints to the Manager on duty.

Collect bill payments from customers and hand them over to the cashier

The waiter is responsible of taking orders and guiding runner while maintaining quality standards.

Requirements

Qualifications, Experience, Knowledge

High School Degree

1-2 years of experience in customer service in a similar role

Fluency in English; Arabic is a plus.

Guest oriented, service minded and attention to quality

Sales acumen

Dynamic

Good presentation

Thorough and organized approach.