Register, understand, update all customer's requests(orders) for modification, maintenance, or repairing related activities of customer’s equipment/tool with respect to the required scope of work and required date.
Execute all quotation related activities including (creation, submission, collection, recording, and/or updating).
Correspond with all various bodies involved in completing quotation (Commercial, Procurement, Engineering, Quality, Production, Warehouse, Logistics, Planning, Service project managers....).
Negotiate and provide explanation to customer on lead-time and cost by utilizing commercial best practices.
Interface with finance for all completed/delivered orders to ensure all invoices are processed to customer with all required documents.
Build, maintain, and manage customer relationships and keep up good Communications
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